1. Before your cohort starts
If you ask for a refund before your cohort's first live class, you'll receive a full refund to your original payment method.
2. After your cohort starts
Once a cohort's live classes have begun, purchases are generally non-refundable, because a seat has been reserved and instructor time allocated for you. If something goes wrong on our end - for example a technical failure that stops you from attending classes you paid for - contact us and we'll review it individually; this may include a partial refund or a free transfer to a future cohort.
3. If we cancel or reschedule a cohort
If SajiloBhasa cancels a cohort, or reschedules it in a way that no longer works for you, you can choose either a full refund or a free transfer to the next available cohort at the same level.
4. How refunds are paid
Approved refunds are returned to the original payment method used at checkout - eSewa or connectIPS - and are typically processed within 10 business days of approval. Processing times beyond that point are outside our control and depend on the payment gateway or your bank.
5. How to request a refund
Email support@sajilobhasa.com with your order number and the course you purchased. We'll confirm your refund eligibility and next steps.
6. Related policies
This refund policy is part of our Terms of Service. See also our Privacy Policy for how we handle your payment and order data.